Customer Service Rep/Data Entry Clerk

R-Dent Dental Laboratory • Bartlett, TN

1d • Onsite

About The Position

This position will communicate with customers (via phone, email, and text), enter prescriptions for dental prostheses (eg: crowns/bridges, dentures, implants) into our dental lab software, and provide administrative support for orders entering and exiting the lab. In 1978, a young CDT by the name of Randy Grubb realized the need for a dental laboratory that would offer quality products with high aesthetics and outstanding customer service. Thus, R-Dent Dental Laboratory was born, and we've grown from that idea about quality and service to become the largest and finest full-service dental laboratory in west Tennessee.

Requirements

• Previous customer service experience is required.
• Must be at least eighteen years of age and possess a high school diploma or equivalent.
• Must be able to read, analyze, and interpret information (eg prescriptions) and quickly enter accurate information into computer database using our dental lab software.
• Must be able to quickly respond to customer inquiries via call, text and email in a professional manner to completely satisfy customers.
• Must be able to meet departmental goals for speed and quality of data entry and handling of phone calls (15-20 cases per hour data entry with under 6% mistakes).
• Must be able to multi-task and accurately follow oral and written instructions.
• Must be able to work as a team to tackle workload as soon as possible in a lean-manufacturing type of mindset.
• Must adhere to R-Dent's Core Values, including Teamwork, Easy to Work With, Customer First, Commitment, and Striving for Excellence
• Must be able to stand and/or sit for long periods of time (up to 8 hours per day) as well as reach and bend.

Nice To Haves

• At least one year of telephone customer service experience and cross-selling products is preferred.
• Dental-related knowledge is a plus.

Responsibilities

• Communicate with customers via phone, text, and email about our products; solve customer problems; record notes in our software; ensure customer retention/satisfaction by adhering to professional call handling techniques, and cross-sell products.
• Enter prescription information into our dental lab software so our production team can make those dental products (e.g. crowns, bridges, dentures) accurately and timely for customers.
• Perform other administrative support duties for orders such as photographing, invoicing, boxing, cleaning, and sorting cases as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees