CUSTOMER SERVICE/DATA ENTRY

RESOURCE CONNECTIONS OF OREGON•Salem, OR

23h•$21 - $27•Onsite

About The Position

You desire to have a job that is both challenging and fulfilling. Knowing that the outcome of what you are doing can make a difference in someone living their best life, motivates you. You want to help ensure people get the supports they need to live a quality life, and understand that providers need to be set up and paid timely for that to happen. You know that takes effort and teamwork, and you are eager to do your part. You enjoy being part of a team and collaborating on issues; however, you are self-motivated and organized. You have an eye for detail and are willing to have tough conversations to resolve problems. You like communicating with people - on the phone, in person and through email. You are gifted at helping people and teaching new skills. You may be our next Data Systems Navigator! Key tasks of the Data Systems Navigator: Payroll – Review time sheets received for accuracy. Store and route timesheets as received. Authorize time sheets for payment in state systems. Back up and assist other office staff, perform other duties as requested. Quality Assurance – as assigned by Management Team. Database Maintenance – Enter new individual support plans, changes of information, plan revisions, new customer supports, and other data as needed. Available to interact face-to-face with customers and visitors to the office. Clerical – Record data and store documentation in state and agency data systems. Assist Receptionist and Lead Personal Agents as needed. Assist with special projects and storage of information as needed. Assist in maintaining an organized office environment. What does the job look like? Full-time Monday to Friday day shifts Office hours 8am-4:30pm Much of the work will be conducted within an office setting, including typical office noise, activity and light levels Office space is typically shared with at least one coworker Occasional travel Exposure to weather conditions throughout all four seasons. Will need to transport laptop and other work-related materials. What can you expect from us? A supportive and flexible work environment. The resources, equipment and materials needed to do the job and do it well. A commitment to manageable workloads. An accessible workspace. Competitive wages and benefits package.

Requirements

Proficient in clerical skills including typing, filing and an ability to answer a multi-line phone.
Able to maintain accurate and complete records.
Able to develop trust and rapport through in-person meetings and contacts with customers, staff and stakeholders.
Able to communicate clearly and respectfully with individuals with intellectual/developmental disabilities, families, service providers and the general public.
Able to remain calm when clients become anxious or experience challenging behavior.
Able to maintain confidential information.
Able to work under stress and able to multitask.
Able to manage time independently and work without direct supervision.
Able to pass a Criminal History Check, meeting the State’s requirements.
Possess a valid driver’s license, reliable transportation, and maintenance of a good driving record.
Must be able to occasionally drive personal vehicle for local, as well as occasional regional and in-state, travel.
Able to lift 10 lbs.

Nice To Haves

Fluency in Spanish is a plus.
Excellent computer skills.
Experience with digital filing systems is a plus.

Responsibilities

Payroll – Review time sheets received for accuracy.
Store and route timesheets as received.
Authorize time sheets for payment in state systems.
Back up and assist other office staff, perform other duties as requested.
Quality Assurance – as assigned by Management Team.
Database Maintenance – Enter new individual support plans, changes of information, plan revisions, new customer supports, and other data as needed.
Available to interact face-to-face with customers and visitors to the office.
Clerical – Record data and store documentation in state and agency data systems.
Assist Receptionist and Lead Personal Agents as needed.
Assist with special projects and storage of information as needed.
Assist in maintaining an organized office environment.