Customer Service Rep/Data Entry Clerk
About The Position
R-Dent Dental Laboratory is looking for a full-time Customer Service Rep/Data Entry Clerk to join our Team in Bartlett, TN! Summary of Position: This position will communicate with customers (via phone, email, and text), enter prescriptions for dental prostheses (eg: crowns/bridges, dentures, implants) into our dental lab software, and provide administrative support for orders entering and exiting the lab. In 1978, a young CDT by the name of Randy Grubb realized the need for a dental laboratory that would offer quality products with high aesthetics and outstanding customer service. Thus, R-Dent Dental Laboratory was born, and we've grown from that idea about quality and service to become the largest and finest full-service dental laboratory in west Tennessee.
Requirements
- Previous customer service experience is required.
- Must be at least eighteen years of age and possess a high school diploma or equivalent.
- Must be able to read, analyze, and interpret information (eg prescriptions) and quickly enter accurate information into computer database using our dental lab software.
- Must be able to quickly respond to customer inquiries via call, text and email in a professional manner to completely satisfy customers.
- Must be able to meet departmental goals for speed and quality of data entry and handling of phone calls (15-20 cases per hour data entry with under 6% mistakes).
- Must be able to multi-task and accurately follow oral and written instructions.
- Must be able to work as a team to tackle workload as soon as possible in a lean-manufacturing type of mindset.
- Must adhere to R-Dent's Core Values, including Teamwork, Easy to Work With, Customer First, Commitment, and Striving for Excellence
- Must be able to stand and/or sit for long periods of time (up to 8 hours per day) as well as reach and bend.
Nice To Haves
- At least one year of telephone customer service experience and cross-selling products is preferred.
- Dental-related knowledge is a plus.
Responsibilities
- Communicate with customers via phone, text, and email about our products; solve customer problems; record notes in our software; ensure customer retention/satisfaction by adhering to professional call handling techniques, and cross-sell products.
- Enter prescription information into our dental lab software so our production team can make those dental products (e.g. crowns, bridges, dentures) accurately and timely for customers.
- Perform other administrative support duties for orders such as photographing, invoicing, boxing, cleaning, and sorting cases as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
