Customer Service Rep (CSR) - Behavioral Health

Hartford Healthcare • Willimantic, CT

11d • Onsite

About The Position

Focuses on excellent internal and external customer service. Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions. Commitment to access to services, quality and financial strength of organization. High School Diploma/GED required Associates Degree or Bachelor's Degree preferred. Minimum of two years- experience in an administrative, customer service or healthcare reimbursement environment. Extensive experience in healthcare customer service considered in lieu of other experience. Strong computer skills including proficiency in Microsoft Office and databases (client accounts software). Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written) Self motivated and independent individual willing to work in a team environment.

Requirements

• High School Diploma/GED required
• Minimum of two years- experience in an administrative, customer service or healthcare reimbursement environment.
• Extensive experience in healthcare customer service considered in lieu of other experience.
• Strong computer skills including proficiency in Microsoft Office and databases (client accounts software).
• Exceptional organizational skills, with attention to detail; excellent communication skills (verbal & written)
• Self motivated and independent individual willing to work in a team environment.

Nice To Haves

• Associates Degree or Bachelor's Degree preferred.

Responsibilities

• Provides dedicated support to programs and/or departments as a member of a team to ensure team coverage to all critical functions.
• Commitment to access to services, quality and financial strength of organization.

Benefits

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED