Customer Service Rep- Corporate
Republic Services
•$19 - $20•Onsite
About The Position
With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.
Requirements
- High School diploma or G.E.D.
- Minimum of 1 year of experience in a call center or other customer service related environment.
- Experience working in a team environment.
- This role requires managing a high volume of phone interactions in a fast-paced environment while consistently delivering exceptional, world-class customer service.
- Must be able to work 2 Saturdays a quarter, SAT 8am -12pm CST.
- Must be able to work any 8hr shift between the hours of 6am CST- 6PM CST.
- Applicants must demonstrate a positive attitude and a willingness to contribute to team success.
Nice To Haves
- An Associate’s or Bachelor’s degree.
- Knowledge of the waste management industry.
- Experience using bilingual skills in a business environment.
- The ideal candidate would come from CSR1 National Accounts or Higher-Level Tier in the CRC, with preference for National Accounts experience.
Responsibilities
- Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
- Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
- Inputs standard customer requests into Company systems.
- Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
- Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
- Enters service and route data into computer for billing and route scheduling purposes.
- Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
- Performs other job-related duties as assigned or apparent.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
