Customer Service Rep - Civic
About The Position
In this part time/ variable hour position, this position provides the highest level of efficiency, time-sensitive, and focused customer service for all visitors to the Anthem Community Council offices. The Customer Service Front Desk representative will answer calls on a multi-line phone system in a professional manner; forwarding callers to appropriate staff; respond to resident inquiries in a timely, focused, efficient, and accurate manner, perform general office duties, filing, special projects and other administrative duties as assigned. Provides resident and administrative support as needed.
Requirements
- A minimum 2 years of High School completed or equivalent, previous experience in a related position helpful
- Experience working with various computer programs in a strong customer service environment
- Must have aptitude for detailed, highly effective interpersonal and problem-solving skills.
- Excellent communication skills are also required for this position.
- Must be able to speak, read and write English so that various types of communication may be conducted with people of various levels of education and capabilities including over the phone.
- Applicants must be at least 16 years of age.
Nice To Haves
- CPR & First Aid certifications are helpful, but not required.
Responsibilities
- Greet, acknowledge, and efficiently interact with residents and guests in a friendly, focused, and professional manner.
- General administrative duties including telephone communications, word processing, filing, copying, general correspondence, data entry using Excel, and applications such as Outlook and Caliber.
- Cleans and maintains the work area and other program areas by following the cleaning checklist and performing assigned tasks including setup and clean up after meetings. Includes kitchen cleanup twice daily.
- Maintains a safe environment for all who visit the Civic Building
- Ensures that established policies and procedures are enforced in a practical, safe manner.
- Keep accurate Incident reports and report them immediately to management.
- Attend staff meetings as scheduled.
- Maintain accurate timecard activity.
- Screen and respond to high volume of calls.
- Maintain conference room schedules.
- Process requests for mailbox keys, if and as appropriate, with all associated activities
- Obtain incoming mail and distribute as per current policy.
- Other duties as assigned by the manager or director.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
