Customer Service Rep (Bilingual) Fitness Part-time
About The Position
Centro Fitness Customer Service Representatives are responsible for Fitness Center Operations, Programming knowledge and Client Experience. Responsible for meeting and exceeding client expectations in the areas of customer service & experience. Working together with the Director of Fitness and Fitness Supervisor to develop and implement the vision and strategy, consistent with the organization's mission to develop and improve programs serving the Fitness and Wellness needs for members of all fitness levels.
Requirements
- High School diploma or equivalent
- Must have customer service experience.
- Basic Computer Skills.
- Must be able to perform the essential functions of the position.
- Must be able to deliver excellent customer service, externally and internally
- Must be able to meet the attendance requirements of the position.
- Work must be performed at designated on-site location(s)
- Must not pose a threat to the health or safety of other individuals in the workplace.
- Physical ability to lift up to 20 pounds unassisted.
Responsibilities
- Greet and assist members in a friendly, welcoming and professional manner.
- Provide members with exceptional customer service
- Attentively and promptly respond to member needs.
- Admit members by scanning their membership cards and appropriately responding to messages regarding status and payment reminders.
- Answer and transfer phone calls in a timely & professional manner.
- Promptly greet walk in prospective members and provide requested information.
- Complete administrative duties, daily summary and point of sale functions
- Thorough knowledge of fitness software, assist members with questions, enter a guest and conduct point of sale functions.
- Responsible for prospective members follow up utilizing text message service and action list.
- Follow checklists, take the initiative and assist other staff or departments, if needed.
- Initiate, develop and maintain personalized relationships with members.
- Quickly and efficiently respond to members' questions, comments and concerns.
- Participates in the agency's Quality Improvement Program.
- Understands and upholds CentroMed's mission and values relating to ethics, integrity, safety, corporate responsibility and objectives
- Actively participates in maintaining high levels of excellent customer service internally and externally
- Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
- Assists in training new employees in performing their job duties as requested.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
11-50 employees
