Customer Service Rep / Account Services Associate / Inside Sales Assistant

Silvercote • Kent, WA

2d • Onsite

About The Position

Service Partners is seeking a Customer Service Representative to join their team. This role serves as the key customer contact for the branch, providing order support and product information. The ideal candidate is a resourceful team player with a positive, professional attitude, who can work closely with various departments to support the order fulfillment process. Service Partners is an industry leader in energy-efficient insulation and building material products and is recognized as a “Great Place to Work.” They emphasize integrity, innovation, diversity, and inclusion, offering opportunities for career growth and rewarding contributions.

Requirements

• Minimum of 18 years of age.
• Valid driver's license if operating a vehicle for company purposes.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic, and engaging personality.
• Excellent communication skills, both verbal and written.
• Proven success learning new computer systems and processes.

Nice To Haves

• Bi-lingual - Spanish/English preferred.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Support the order fulfillment process by working closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery.
• Maintain a positive rapport with customers, providing world-class service.
• Process and review dealer orders, requests, and system-generated acknowledgements using proficient computer skills.
• Perform other duties, tasks, or responsibilities as assigned.

Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO)
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed