Customer Service Relationship Specialist - Remote
About The Position
As a Customer Relationship Specialist, your primary role is to provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns. You will work with customers by handling a variety of inbound telephone calls regarding their policies. Your success is important to us - you will receive ongoing coaching and development to support you as you build your career at The Hartford. This role will have a Remote work schedule, with the expectation of coming into an office as business needs arise (department meetings, learning & development opportunities etc.).
Requirements
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs.
- Problem solving and critical thinking skills with strong attention to detail.
- Excellent communication skills with ability to empathize with customers and colleagues.
- Adaptability
- High School Diploma or equivalent experience required.
- For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Nice To Haves
- Spanish bilingual a plus.
Responsibilities
- Promote digital self service capabilities.
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
- Assisting customers over the phone.
- Must have the ability to learn insurance product and processes in training environment.
- Required to commit to the training and work schedule.
- Have a dedicated workspace free from distractions during work and training hours.
Benefits
- Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
- 25 days paid time off in your first full year of service and Paid Holidays
- Tuition reimbursement, Student Loan Paydown Program
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
