Customer Service & Receptionist
About The Position
Spring Footwear Corp. is seeking a highly organized, customer-focused professional to be the face and voice of our brand. As a Customer Service and Receptionist, you'll play a key role in ensuring our customers, partners, and team members experience the warmth, efficiency, and professionalism that define Spring Footwear. About Spring Footwear: At Spring Footwear, we design, manufacture, and distribute innovative, comfortable, and stylish shoes for people who are always on the move. For over 30 years, we've been empowering our customers to walk with confidence, and we bring the same energy to our team culture.
Requirements
- 1-2 years of experience in a receptionist or customer service role; direct-to-consumer experience a strong plus
- Excellent communication and interpersonal skills - verbal and written
- Highly organized, detail-oriented, and able to multitask with grace under pressure
- Proficiency in Microsoft Office; experience with CRM systems or platforms like Shopify, Gorgias, or Amazon Seller is a bonus
- A team player who aligns with Spring Footwear's core values: quality, care, and style
- English fluency required
Nice To Haves
- direct-to-consumer experience
- experience with CRM systems or platforms like Shopify, Gorgias, or Amazon Seller
Responsibilities
- Respond to customer inquiries via phone and email with warmth, clarity, and professionalism
- Process orders, returns, warranty claims, and shipping/tracking requests efficiently
- Provide accurate product information and assist with customer education and training needs
- Log and escalate customer issues when needed to ensure timely resolution
- Support the Customer Service team with administrative tasks and special projects
- Greet guests, vendors, and visitors with a welcoming and polished demeanor
- Answer and route incoming phone calls to the appropriate departments
- Manage incoming and outgoing mail and deliveries
- Keep the reception area clean, organized, and inviting for all visitors
Benefits
- Competitive compensation
- Paid time off, holidays, and benefits (health, dental, vision, etc.)
- Profit Sharing Plan
- Opportunities for growth and cross-training across departments
- Warm, supportive, and team-focused work culture
- Exclusive employee discounts on footwear
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Nondurable Goods
Education Level
No Education Listed
Number of Employees
51-100 employees
