Receptionist & Customer Service - Weston

The Palace • Weston, FL

8d

About The Position

Luxury Senior Living Communities In Kendall, Homestead, Coral Gables & Weston Is looking for Receptionist for the Palace at Home Joint Commission Accredited, 2011 The #1 Priority of this position is… Responsible for ensuring that the agency maintains high standards in reference to all customer service issues.

Requirements

• High school degree or equivalent required.
• Responsible, always on time, resourceful, very accurate and detail-oriented.
• Flexible as to work schedule. Must be available to work on weekends, holidays and in emergency situations.
• Must be able to work under pressure and multi-task.
• Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
• Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.

Nice To Haves

• Home Health or Clinical Terminology experience preferred.

Responsibilities

• Responsible for answering all incoming calls following The Palace protocol.
• Maintaining tracks of all clients’ issues and the responsibilities party for following up.
• Conducts random telephone surveys in order to maintain the level of customer satisfaction.
• Responsible for all outgoing mail and the distribution of incoming mail.
• Responsible for distributing all incoming faxes.
• Must forward main line to Answering Service/Voicemail at the end of the day.
• Any other task assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees