Customer Service Receptionist - CAH
About The Position
The Customer Service Receptionist will provide quality customer service to clients and all other visitors in our busy Companion Animal Hospital at the renowned Helen Woodward Animal Center. Will effectively communicate hospital and Center policies and procedures to the public in a positive manner, schedule appointments, respond to all communications, including face to face contacts, phone calls, email, written communications and faxes, maintain client and animal records while managing the front desk. Maintain professional contact with veterinarians and other service providers in order to obtain complete animal records, including medical and vaccine history. Ability to accurately handle monetary transactions at check out and for retail purchases. Communicate needs, issues, and report urgent customer service or personnel issues to Hospital staff.
Requirements
- Minimum 6 months receptionist experience including multi-line phones or other customer service experience preferred.
- Basic computer knowledge required.
- Professionalism, courtesy, tact, sound judgment.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Excellent prioritization skills.
- Detail oriented and organized.
- Able to work and participate in both a team and self-directed environment.
- Able to work closely with animal (dog, cat, exotics) hair/dander.
- Regular and consistent attendance and punctuality.
Nice To Haves
- Experience with dogs and cats preferred.
Responsibilities
- Provide quality customer service to clients and visitors.
- Communicate hospital and Center policies and procedures.
- Schedule appointments.
- Respond to all communications (face to face, phone, email, written, faxes).
- Maintain client and animal records.
- Manage the front desk.
- Maintain professional contact with veterinarians and service providers to obtain animal records.
- Handle monetary transactions for check out and retail purchases.
- Communicate needs, issues, and report urgent customer service or personnel issues to Hospital staff.
Benefits
- Organization wide culture of appreciation
- Paid medical insurance
- Paid dental insurance
- Group vision insurance
- Discounts
- Paid holidays
- Sick time
- Vacation time
- Participation in a 403b retirement plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
