Customer Service Receptionist - Club Pet
About The Position
As a Customer Service Receptionist (CSR) for the Club Pet boarding facility at Helen Woodward Animal Center, this role is incremental in coordinating a quality client experience. The position serves as a front-office ambassador for pets boarding onsite, requiring an energetic approach to learning about cat/dog characteristics. The ideal candidate is genuinely excited to work with pet parents and interested in community outreach by marketing boarding services. As a relations expert, the CSR is accountable for delivering an excellent customer experience and assisting guests' needs in a pleasant and professional manner. The role involves representing the Helen Woodward Animal Center, adhering to all policies and procedures, and being respectful to patrons, coworkers, and animals, contributing to the mission: 'People help animals and animals help people' through teamwork, communication, and respect.
Requirements
- Demonstrated experience in building and managing positive and effective relationships
- Solutions/results oriented and passionate about meeting individual and team goals
- Consistent record of attendance and punctuality
- 1 year of customer service experience preferably where a high degree of communication was necessary
- High school degree or equivalent is required
- Possess computer skills
- Proper phone etiquette
- Familiarity with cat/dog breed characteristics to guide proper care
- Credible background with managing multiple projects/tasks at once
- Ability to maintain composure in a busy, loud, and fast-paced environment
- Ability to work closely with cat and dog dander
Responsibilities
- Coordinating a quality client experience
- Handling customer communications via phone, email, or in person
- Managing reservation requests and check-ins
- Performing file and medical record-keeping
- Organizing and maintaining the office-space
- Processing daily operational procedures
- Learning about cat/dog characteristics as an aspect of the role
- Working with pet parents
- Outreach by marketing boarding services to the community
- Delivering an excellent customer experience
- Assisting a guest's needs in a pleasant and professional manner
- Representing the Helen Woodward Animal Center
- Adhering to all policies and procedures of the Center
- Being respectful to patrons, coworkers and animals at all times
- Participating in teamwork, communication, and respect
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
