Customer Service Receptionist - CAH
About The Position
The Customer Service Receptionist will provide quality customer service to clients and all other visitors in our busy Companion Animal Hospital at the renowned Helen Woodward Animal Center. This role involves effectively communicating hospital and Center policies and procedures to the public in a positive manner, scheduling appointments, and responding to all communications, including face to face contacts, phone calls, email, written communications and faxes. The receptionist will also maintain client and animal records while managing the front desk, and professional contact with veterinarians and other service providers to obtain complete animal records, including medical and vaccine history. Additionally, the position requires accurately handling monetary transactions at check out and for retail purchases, and communicating needs, issues, and reporting urgent customer service or personnel issues to Hospital staff.
Requirements
- Minimum 6 months receptionist experience including multi-line phones or other customer service experience.
- Basic computer knowledge.
- Possess professionalism, courtesy, tact, sound judgment.
- Possess excellent verbal and written communication skills.
- Possess excellent customer service skills.
- Possess excellent prioritization skills.
- Detail oriented and organized.
- Able to work and participate in both a team and self-directed environment.
- Must be able to work closely with animal (dog, cat, exotics) hair/dander.
Nice To Haves
- Experience with dogs and cats.
Responsibilities
- Provide quality customer service to clients and all other visitors.
- Effectively communicate hospital and Center policies and procedures to the public in a positive manner.
- Schedule appointments.
- Respond to all communications, including face to face contacts, phone calls, email, written communications and faxes.
- Maintain client and animal records while managing the front desk.
- Maintain professional contact with veterinarians and other service providers in order to obtain complete animal records, including medical and vaccine history.
- Accurately handle monetary transactions at check out and for retail purchases.
- Communicate needs, issues, and report urgent customer service or personnel issues to Hospital staff.
- Demonstrate regular and consistent attendance and punctuality.
Benefits
- Organization wide culture of appreciation
- Paid medical insurance
- Paid dental insurance
- Group vision insurance
- Discounts
- Paid holidays
- Sick time
- Vacation time
- Participation in a 403b retirement plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
