Customer Service Ranger
About The Position
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today! The Customer Service Ranger position includes greeting customers and guests upon arrival, processing check-ins to the campground and cabins, patrol of the grounds, answering questions, enforcing rules and ensuring the safety of our customers and their belongings. The ideal employee can handle any stressful situation in a calm manner and react accordingly with regards to local, state and federal law.
Requirements
- High school diploma or equivalent.
- Basic reading, writing and math skills and the ability to use computer applications.
- Ability to thrive in a collaborative team environment.
- Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically.
- Exceptional customer service and communications skills and a friendly demeanor.
- Valid driver’s license, good driving record and current auto insurance.
- Ability to work shift work, weekends, holidays and on-call on a regular basis.
Nice To Haves
- Experience working in security and/or law enforcement, and/or working in an RV environment, is a benefit.
Responsibilities
- Monitor the property with a keen eye for any property issues or potential problems.
- Ensure that the property is properly secured.
- Ensure that guests comply with resort rules, respond to areas of concern and contact law enforcement if necessary.
- Monitor all incoming guests through the campground gate and validate if access is acceptable.
- Perform routine patrols, golf cart and rental inspections.
- Take camping reservations, check people in and out and sell day passes and items at the store.
- Prioritize guest safety and happiness.
- Other duties and responsibilities as may be assigned.
Benefits
- medical, dental, and vision plans
- a generous 401(k) employer match
- paid vacations, holidays, and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
