Customer Service Project Manager – Data Centers

Siemens•Iselin, NJ

10d•$74,970 - $128,520•Hybrid

About The Position

Siemens Project Management Office (PMO) is looking for a Customer Services (CS) Project Manager to join our Data Centers team. This position can be remote based out of Wendell, NC. As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

Requirements

Bachelor’s Degree or equivalent combination of education and experience.
5+ years of direct service project management experience.
5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.

Nice To Haves

PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
A degree in engineering or construction management
Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
An understanding of medium and/or high voltage electrical equipment
An understanding of datacenter construction projects
Experience with MS Project or other relevant scheduling software
Strong leadership skills with experience in leading cross-functional project teams
Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

Responsibilities

Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.
Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.
Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.
Track project budget, schedule completion, and perform monthly revenue forecasting.
Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.