Customer Service & Programming Aide– Youth Services
About The Position
This is a public service position with responsibilities including public service work at the Youth Services information desk, assisting with programming, providing audio-visual support, data and statistical support, and other tasks as assigned. Work is performed under the overall supervision of the Division Head. Work involves learning complex programs and databases to find information needed by the public. Individuals in the position are required to learn and interpret policies and procedures of the library. Work includes a great deal of contact with the public. Welcoming all to connect and learn, the Rochester Public Library is a busy downtown Library and bookmobile (with more than 60,000 cardholders, a collection of more than 460,000 items, over 1.7 million items checked out annually and the busiest bookmobile in the state of Minnesota). RPL serves the City of Rochester, Olmsted County, and visitors from all over the world. Ideal applicants for this role will embrace our core values of creating a safe and welcoming environment for all, providing exceptional library service, and upholding intellectual freedom. We strive to reflect our community through our dedication to equity, diversity, and inclusion. We strongly urge people of color, people who identify as LGBTQIA+, and people with disabilities to apply. We are an Equal Opportunity Employer.
Requirements
- High school diploma or the equivalent
- one year providing customer service
- Experience with computer software
Nice To Haves
- Some post-secondary education obtained from a community college, business/vocational school or a degree from an accredited college or university.
- Previous work experience in a library
- Ability to speak and/or read a language other than English
- Understanding of Microsoft Word, Excel, and Outlook
- Knowledge in Microsoft Excel functions including graphs and pivot tables
- Experience with reconciling money trays
Responsibilities
- Serve the public at an information desk by responding to information inquiries in person, by phone, by email and by other methods.
- Assist customers in the use of the online catalog, ebook resources, online databases, Internet stations, Pharos reservation stations, printing, game stations, iPad stations and other technology.
- Explain and enforce library policies and procedures.
- Meet the City's RISE standards and the Library's Core Values in all interactions with the public and staff.
- Assist with a variety of programming, which includes active participation at outreach events.
- Enter and modify program information in our events software as directed.
- Maintain assigned activity areas, collections, or displays.
- Assist with flyer and poster creation and distribution.
- Run audio-visual equipment and provide technical support for AV equipment.
- Check returned kits and other bundled items for missing and damaged items.
- Pull materials from the shelves for weeding, programs, displays, etc. as directed.
- Work with bookkeeping tasks, such as, counting and reconciling daily money trays, preparing bank deposits, and assisting with other recordkeeping duties.
- Provide clerical and data entry support for specified projects for the Library Administrative Team and Library Administration.
- Capture and record monthly statistics for use with monthly reporting and data dashboards
- Inventory, track, and order office supplies
- Perform other duties as assigned or necessary.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
