Customer Service Program Lead, Federal Financial Management Operations

Chevo•Washington, DC

1d•Hybrid

About The Position

Chevo LLC is seeking an experienced Customer Service Program Lead, also referred to as the CSP Team Lead, to direct day-to-day execution of a federal financial-management and customer-service operations engagement supporting the Department of Homeland Security. The role works closely with the Program Manager and leads operational delivery across multiple concurrent workstreams involving customer billing, financial analysis, reporting, reimbursable agreements, fiscal-year-end activities, process improvement, training, and change-management support. The position is based in the Washington, DC metro area in a hybrid work environment, with onsite client support in Washington, DC as required. The position is contingent upon contract award.

Requirements

Bachelor's degree in accounting, finance, business administration, information management, information technology, computer science, data analytics, or a related field.
At least three years of related experience providing oversight and management of project or contract operations involving multiple projects, tasks, and personnel.
At least three years of professional experience in Federal Government accounting or Federal financial management.
Demonstrated experience leading Federal projects similar in size, scope, and complexity.
Current professional project-management certification, such as PMP, FAC-P/PM Level II, or another comparable professional project-management certification.
Experience coordinating recurring financial, analytical, reporting, or customer-service operations.
Experience supporting cost analysis, financial reporting, data validation, and stakeholder engagement.
Experience managing multiple priorities, deadlines, and concurrent workstreams.
Strong analytical, organizational, problem-solving, and decision-support skills.
Strong written and verbal communication skills, including experience communicating with senior Government stakeholders.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint.
Must be a U.S. citizen and able to obtain and maintain the required DHS background investigation and suitability determination.

Nice To Haves

Current or prior favorable DHS suitability determination.
Current or prior DHS headquarters or Component experience.
Experience supporting an Office of the Chief Financial Officer (OCFO).
Experience with FFMS, G-Invoicing, OneStream, Jasper, Tableau, Power BI, Report Builder, or comparable financial and reporting platforms.
Experience coordinating financial reporting, reimbursable agreements, service-level agreements, or fiscal-year-end activities.
Experience developing executive briefings, program dashboards, recurring reports, and decision-support analyses.
Experience supporting process improvement, operational change, training, and quality management.
Lean Six Sigma Green Belt or comparable process-improvement certification.
Master's degree in finance, accounting, business administration, public administration, data analytics, or a related discipline.

Responsibilities

Lead day-to-day execution of customer-service and financial-management operations.
Coordinate activities across multiple concurrent projects, task areas, and team members.
Assign and monitor staff activities, priorities, schedules, deliverables, and action items.
Serve as acting operational lead during temporary Program Manager absences when designated.
Mentor team members and strengthen their analytical, financial-management, customer-service, and consulting capabilities.
Support recurring customer billing, financial reporting, cost analysis, and workload-driver analysis.
Support annual and recurring activities involving service agreements, reimbursable authorizations, fiscal-year-end reporting, and customer-component coordination.
Coordinate preparation, review, and delivery of weekly, monthly, and executive-level reports and briefings.
Lead data validation, variance analysis, anomaly identification, and development of decision-ready recommendations.
Translate evolving business requirements into structured workstreams, analytical products, and actionable recommendations.
Coordinate customer and stakeholder communications, inquiries, meetings, and follow-up actions.
Conduct quality reviews of financial, analytical, operational, and program-management deliverables.
Maintain visibility into risks, issues, dependencies, emerging priorities, and workload demands.
Support program plans, schedules, communications plans, risk-management plans, and quality-management activities.
Assist with transition, onboarding, knowledge transfer, training, and continuity-of-operations activities.
Lead or support process-improvement initiatives and special projects.