NOW HIRING! We're growing & looking for our NEW CUSTOMER SERVICE PROFESSIONAL (CSP)
About The Position
Join the John the Plumber Family — Where Great People Build Great Careers! Are you a people person who loves helping others, thrives in a fast-paced environment, and enjoys being part of a winning team? We want to meet you! John the Plumber is a family-owned and operated company that has proudly served our South Florida community for more than 40 years. Our success has been built on hard work, exceptional customer service, and a team that genuinely cares about one another. Due to our continued growth, we are looking for an energetic, motivated, and customer-focused Customer Service Representative (CSR) to join our team. This is more than just answering phones. You’ll be the friendly voice of John the Plumber, the first impression our customers receive, and an important part of keeping our business running smoothly. If you take pride in your work, enjoy helping people, and want to be part of a company where your contributions matter, we’d love to hear from you.
Requirements
- Previous customer service or call center experience
- Excellent phone etiquette and communication skills
- A friendly, outgoing, and professional personality
- Strong organizational skills and attention to detail
- The ability to multitask and stay focused in a busy office environment
- Confidence handling customer concerns and finding solutions
- A positive attitude and willingness to learn and grow
- Motivation to meet goals and contribute to team success
Nice To Haves
- Experience in the plumbing or home service industry is a plus
Responsibilities
- Answer incoming calls with enthusiasm, professionalism, and a positive attitude
- Schedule service appointments and help customers get the assistance they need
- Make outbound calls to follow up with customers and help generate new business
- Build strong customer relationships through excellent communication and service
- Handle customer questions and concerns with patience, empathy, and confidence
- Maintain accurate customer information, detailed notes, and appointment records
- Work closely with our dispatch and plumbing teams to create a smooth customer experience
- Meet individual and team goals while contributing to the company’s continued growth
Benefits
- Competitive pay
- Performance-based bonuses and spiffs
- Health and dental insurance
- 401(k) with company match
- Paid vacation, holidays, and sick time
- A supportive, family-oriented work environment
- Opportunities to learn, grow, and build a long-term career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
