Customer Service Professional - Roebuck, SC

Military Spouse Corporate Career Network • Roebuck, SC

5d • Onsite

About The Position

The Electrical Products (EP) Business Unit offers a full range of low-voltage power distribution and control products that deliver safe, reliable, and efficient electrical solutions across residential, commercial, and industrial markets. We are looking for a Customer Service Professional to join our team at Roebuck, SC. As a Customer Service Professional, you will be one of our points of contact for industrial electrical distribution products. You will be responsible for delivering a best-in-class customer support experience while leveraging data to create meaningful insights that are customer-focused. This is an on-site role, and the candidate will report to the Factory Customer Service Supervisor and will have no direct reports.

Requirements

• 1+ years of customer service, customer support, inside sales support, order management, or related experience.
• Experience communicating with customers via phone, email, or written correspondence and adapting communication and support approaches to meet diverse customer needs.
• Experience analyzing customer issues and providing effective solutions.
• Experience managing multiple customer requests, priorities, and deadlines in a fast-paced environment.
• Experience using computer systems, databases, or business applications to perform daily job responsibilities and ability to answer a high volume of calls and/or emails daily.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

• High School Diploma or GED equivalent
• Experience using SAP or similar ERP system
• Semi-Technical knowledge of Busway & Lighting Panels products
• Proficient with Excel and other databases/data systems

Responsibilities

• Operate and optimize pre-defined tools, applications, databases, and data management systems; create reports and communicate results to internal and external stakeholders, including management, customers, and support teams.
• Provide support for pre- and post-shipment inquiries, warranty issues, and other customer-related requests.
• Assist in resolving customer problems by applying problem-solving skills to address most situations.
• Coordinate with other Customer Service Representatives and cross-functional departments to identify and implement appropriate solutions.
• Provide quick, detailed, and effective responses to customer inquiries, escalating queries and concerns as necessary.
• Support additional projects and initiatives as directed by the Customer Service Team Lead, Supervisor, or Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed