Full-Time Customer Service Professional (Available for current Contract Customer Service Professionals only)

Cambia Health•Yakima, WA

29d•$20 - $23•Remote

About The Position

Full-Time Customer Service Professional (Available for current Contract Customer Service Professionals only) Work from home within Oregon, Washington, Idaho or Utah Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Are you ready to take the next step in your Cambia journey? This exclusive opportunity is designed specifically for our Contract Customer Service Professionals who have successfully completed training and received their certification. As you transition to a full-time role, you will gain access to our comprehensive Cambia benefits package and total rewards program - including health insurance, retirement benefits, paid time off, and much more. Ready to apply? See the full position details below. Who We Are Looking For Every day, Cambia's dedicated Customer Service Professionals (CSPs) serve as the face of our company-acting as listeners, problem-solvers, investigators, and advocates who bridge the gap between Cambia and those we serve by answering calls, providing guidance on benefits, claims and eligibility, and making health journeys easier for our members. Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.

Requirements

High school diploma or equivalent
6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
Proficient PC skills and an ability to navigate multiple applications while on calls.
Ability to apply mathematical concepts and calculations.
Excellent multitasking skills under pressure.
Resilience, patience and a positive attitude in the face of challenges.
Clear, concise and empathetic demeanor while responding to inquiries and requests.
Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.
Sound decision-making and flexibility in a fast-paced environment.
Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
Equally comfortable collaborating with a team and working independently.
Ability to handle sensitive and confidential information with discretion.

Nice To Haves

knowledge of medical terminology and coding.

Responsibilities

Serve as your callers' guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
Roll up your sleeves and do the necessary research to find answers when you don't have them.
Bring a positive and professional approach to providing every caller with accurate, compliant information.
Tailor your communications to meet each caller's unique needs.
Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
Prioritize caller satisfaction while representing Cambia's mission and values.
Seek opportunities to collaborate and improve your skills through feedback and learning.

Benefits

Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
Annual employer contribution to a health savings account.
Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
Award-winning wellness programs that reward you for participation.
Employee Assistance Fund for those in need.
Commute and parking benefits.

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