Customer Service Professional

Flender•Elgin, IL

11d

About The Position

Join our dynamic team at Flender as a Customer Service Professional, where you will be responsible for managing customer orders in a fast-paced industrial environment and will provide the incumbent with a solid foundation for advancement within the organization. The top candidate chosen for this key role will be responsible for processing incoming customer purchase orders, confirm delivery, monitor order backlog, communicate order status and ensure customer satisfaction along with achieving weekly KPI targets.

Requirements

Good software aptitude
Intermediate Microsoft Office experience – Outlook, Word & Excel
Good verbal and written communication skills.
Results orientation with the ability to work under pressure.
Business acumen with ability to proactively resolve customer issues
2 to 4 years customer service experience in a technical product
Project management skills
Recent graduates are strongly encouraged to apply.

Nice To Haves

Presentation skills
Inside Sales and/or Customer Service experience
Process development and implementation
Inside sales experience a plus
Multilingual a plus – Spanish or German
AS/BS in business, technology, or related field. Non- business degree with relevant business experience will also be considered.

Responsibilities

Effectively handles a high-volume of customer orders
Processing, clarification and confirmation of customer purchase orders using SAP
Customer communication on all order related topics (incl. tracking, delivery, shipping, storage & invoicing).
Coordinates internal processes (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)
Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)
Initiates and supervises rush orders
Supports the order management team
Implements process improvements