Customer Service Professional

Manulife • Time, IL

6d • Remote

About The Position

Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where do you ask? Look no further than John Hancock! Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Operations team (Life Insurance, Annuities, Long Term Care) Why? Great question! We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy. We support the growth of our business through service excellence and a client-focused approach. We pride ourselves on the ability to thrive in an environment of open communication, partnership, and collaboration. We demonstrate our competitive advantage by leveraging our global scale, our global capabilities, and our local market focus Unlimited opportunity for growth and development Leaders who are invested in your success A diverse and inclusive work environment Emphasis on work/life balance, employee recognition, and community involvement Who are we looking for? Communicators Doers Learners Team Players Thinkers What do we need from you? With a passion for your customer and an obsession with doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer's needs by providing timely, accurate responses to those requesting information on products and service offerings. You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty Meet quality expectations to ensure a positive client experience Strive for first-call resolution of customer issues Translate scenarios that require problem resolution to positive service experiences Strengthen the perception of John Hancock in the marketplace Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently You have exceptional technical capabilities, and research skills, and your attention to detail is always a priority You are confident in your ability to learn and apply information quickly Previous customer service experience in a contact center, retail environment, or service industry Knowledge of financial services would be an asset What we offer: Competitive base salary and annual performance bonus Paid Training starting on Day 1 Comprehensive benefits package from Day 1 2 weeks paid vacation along with 6 paid personal days and 5 paid sick days Online learning programs driven to focus your career development at your own pace Career growth and leadership support to achieve your goals Ready to take the next step? Send us your application today for consideration in our upcoming New Hire Training Class! LI-JH- JHC #LI-JH #LI-Remote About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Requirements

• With a passion for your customer and an obsession with doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer's needs by providing timely, accurate responses to those requesting information on products and service offerings.
• You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
• Previous customer service experience in a contact center, retail environment, or service industry

Nice To Haves

• Knowledge of financial services would be an asset

Responsibilities

• Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty
• Meet quality expectations to ensure a positive client experience
• Strive for first-call resolution of customer issues
• Translate scenarios that require problem resolution to positive service experiences
• Strengthen the perception of John Hancock in the marketplace
• Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
• You have exceptional technical capabilities, and research skills, and your attention to detail is always a priority
• You are confident in your ability to learn and apply information quickly

Benefits

• Competitive base salary and annual performance bonus
• Paid Training starting on Day 1
• Comprehensive benefits package from Day 1
• 2 weeks paid vacation along with 6 paid personal days and 5 paid sick days
• Online learning programs driven to focus your career development at your own pace
• Career growth and leadership support to achieve your goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed