Customer Service Professional
About The Position
Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where do you ask? Look no further than John Hancock! Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Operations team (Life Insurance, Annuities, Long Term Care) Why? Great question! We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy. We support the growth of our business through service excellence and a client-focused approach. We pride ourselves on the ability to thrive in an environment of open communication, partnership, and collaboration. We demonstrate our competitive advantage by leveraging our global scale, our global capabilities, and our local market focus Unlimited opportunity for growth and development Leaders who are invested in your success A diverse and inclusive work environment Emphasis on work/life balance, employee recognition, and community involvement Who are we looking for? Communicators Doers Learners Team Players Thinkers What do we need from you? With a passion for your customer and an obsession with doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer's needs by providing timely, accurate responses to those requesting information on products and service offerings. You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
Requirements
- You have exceptional technical capabilities, and research skills, and your attention to detail is always a priority
- You are confident in your ability to learn and apply information quickly
- Previous customer service experience in a contact center, retail environment, or service industry
Nice To Haves
- Knowledge of financial services would be an asset
Responsibilities
- Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty
- Meet quality expectations to ensure a positive client experience
- Strive for first-call resolution of customer issues
- Translate scenarios that require problem resolution to positive service experiences
- Strengthen the perception of John Hancock in the marketplace
- Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
Benefits
- Competitive base salary and annual performance bonus
- Paid Training starting on Day 1
- Comprehensive benefits package from Day 1
- 2 weeks paid vacation along with 6 paid personal days and 5 paid sick days
- Online learning programs driven to focus your career development at your own pace
- Career growth and leadership support to achieve your goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
