Customer Service Professional

Astin Aviation•College Station, TX

16d

About The Position

Are you high energy? Do you have exceptional people skills? Have you gone above and beyond to provide outstanding customer service? Customer service is our highest priority. The Customer Service Representative (CSR) is the key contact and internal representative of our company to our customers. This position is the lead in providing five star service to our clientele of corporate travelers, pilots, private plane owners, business partners, and the aviation community. This individual must meet and aim to exceed customer needs and expectations to achieve world-class levels of customer service.

Requirements

Excellent customer service, organization, and communication skills
Flexibility with your schedule is a must
Basic computer and keyboarding skills
Telephone etiquette
Desire to be part of a team
Professional in appearance and mannerisms
Able to develop a friendly rapport
A sincere desire to assist customers
Pleasant with others on the job and displaying a friendly attitude
Reliable, responsible, and dependable
Ability to handle conflict
High level of attention to detail
A willingness to take on responsibilities and challenges
Proactive to others' needs

Responsibilities

Facilitate the arrival, parking, fueling, loading, and departure of aircraft
Assist customers with requested services such as hangar space, hotel accommodations, car rental, catering, etc.
Process fuel transactions and customer purchases
Contact customers to respond to inquiries