Customer Service - Production Planner

CJ Logistics HR Team•Joliet, IL

10h•$58,000 - $70,000•Onsite

About The Position

The Production Planner develops, communicates, and monitors daily work assignments across multiple warehouses to ensure timely and accurate receiving, picking, and shipping. The role analyzes workflow, manages schedules, and proactively addresses order and capacity challenges. It works closely with warehouse leadership, resolves escalated issues, and supports operational goals through critical thinking and process improvement. The position is on-site and operates in a professional, climate-controlled office environment that is typically quiet to moderate in noise level. The schedule is Monday to Friday, 9:30 a.m. to 5:30 p.m. (1st shift); flexible hours may be required to support deadlines or cross-functional collaboration. Compensation is listed as $58,000–$70,000 annually.

Requirements

High school diploma or GED equivalent, or equivalent relevant experience.
2–4 years of related work experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Strong analytical, detail-oriented, and problem-solving skills.
Ability to manage multiple tasks in a fast-paced environment with strong attention to detail.
Ability to take initiative, think independently, and collaborate in a team environment.
Excellent interpersonal and communication abilities.
Ability to follow written and verbal instructions.

Nice To Haves

Associate degree or higher.
Previous experience in warehouse or logistics environments.
Experience with multi-site planning or logistics scheduling.
Experience with warehouse management systems, preferably Blue Yonder or Korber.

Responsibilities

Develop, communicate, and monitor work assignments at multiple warehouse locations to meet operational goals.
Manage product allocation for outbound orders to support on-time shipping while balancing inventory availability and workflow.
Maintain and update inbound and outbound schedules for multiple warehouses.
Process and schedule carrier appointments, ensuring resources are aligned with daily needs.
Assign and implement trailer moves with the yard spotter to support efficient loading and unloading.
Follow up on late orders, product availability, and carrier rescheduling to minimize delays.
Evaluate demand and determine strategies to fill open orders in alignment with operational priorities.
Investigate and resolve product shortages to maintain healthy fill rate ratios.
Serve as a primary escalation point for internal and external customers, providing updates and solutions.
Communicate with warehouse leadership, customer service teams, and logistics partners to support planning and execution.
Use warehouse management systems and Microsoft Office Suite for data entry, planning, and reporting.
Participate in required training and support process improvements to enhance efficiency and service.
Perform other related job duties as assigned or required.