Customer Service Processor

World Finer Foods, LLC.•Bloomfield, NJ

8d•Onsite

About The Position

World Finer Foods is seeking a Customer Service Processor with over 40 years of experience in specialty foods distribution and marketing. This role is responsible for processing a large volume of sales orders from initiation to invoicing and providing customer service to over 300 active customers. The ideal candidate will possess strong communication skills, meticulous attention to detail, a solid understanding of business needs, proficiency in Oracle and Excel, and the ability to collaborate effectively with other departments to ensure exceptional customer service.

Requirements

2+ years customer service or related experience
Positive attitude with a focus on providing internal and external customers with excellent customer service
Highly knowledgeable in Microsoft Outlook and Microsoft Excel
Ability to prioritize work to ensure customer requirements are met and exceeded
Multi-tasking ability to concurrently move orders through the process while addressing internal and external customer concerns
Self-starter who has the ability to work with little supervision
Detail oriented
Excellent teamwork and interpersonal skills
Solid written and oral communication skills

Nice To Haves

Experience with Oracle preferred

Responsibilities

Provide all customers with excellent customer service!
Maintain customer files and related tax forms, including 1099 compliance
Retrieve orders and correspondence from EDI sites and e-mail accounts multiple times each day
Prioritize orders to ensure the request by date from the customer is met
Process Warehouse, Proforma, Packer and Sample Orders within 24 hours of receipt with exceptional level of accuracy including the following, escalating where issues arise:
Confirm ship from location and order type is accurate
Make sure the control total for cases ties to the order
Ensure all customer information is accurately reflected in Oracle
Proof all the information for each order in Oracle versus the customer’s order
Make sure pricing agrees with what is on the purchase order for the customer
Verify that the order request date is reasonable
Work with warehouses, packers and freight carriers to ensure all concerns are addressed in a timely fashion so orders flow smoothly through the process
Manage sample order process to reduce expense and ensure on time and complete delivery
Coordinate employee orders to our office, including arranging freight and separating/distributing product
Coordinate delivery of short coded product to our office, and arrange distribution
Address all internal and external customer inquiries within 24 business hours
Recap pricing issues for key customers
Process EDI requirements on third party websites
Work with IT and customer on all EDI projects
Follow up with customers and brokers on orders that have passed the request by date and take the necessary action to track the order through the system
Follow up with Packer and Warehouse locations on open orders to ensure bill of ladings are sent as soon as orders are shipped
Research and update expected ship dates in the system to allow for accurate open order reporting
Process manual billing and shipments of orders
Issue invoices to customer by email, EDI
Track exceptions between the shipping log, bill of lading and invoice
Send daily list of invoice issues and monitor through resolution
File orders and invoices electronically
Pull invoice and order support for audit requests
Work on MDM
Special projects as required