Customer Service, Patient Registration Representative
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative (Patient Registration) , you’ll work to help our patients check into the Emergency Room at the hospital. It’s a fast-paced, high-volume department, and you’ll be the person patients rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly, but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type accurately and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries, especially in the emergency room area. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check before hire.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Ready to work in a very fast-paced, high-stress environment
- Basic computer multitasking and typing skills are required
- Hospital or medical/clinic experience is needed
- Up to date on all vaccinations
- Pass a drug test
- Pass a background check
Nice To Haves
- Bilingual English/Spanish skills are preferred
Responsibilities
- Work on computers and answering phones to intake information in a busy, high-volume, stressful Emergency Department of the Hospital.
- Work across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
- Work quickly and expect the unexpected.
- Assist patients in completing their registration.
- Collect patient and insurance information.
- Ask follow-up questions and build rapport in real time.
- Listen carefully to ease patient anxiety.
Benefits
- Competitive benefits package
- Opportunity to constantly learn
- Opportunity to collaborate across groups
- Opportunity to explore new paths for your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
