Customer Service/Parts Specialist

Körber Group • Apex, NC

2d

About The Position

Responsible for all parts related customer interactions – quotes, orders, returns, repairs, warranties, complaints -- within designated territory. Interacts with Korber HQs to gather information needed to support customer. Ensures customer satisfaction and provides professional customer support.

Requirements

• Associates degree in business admin, office admin, or related technical field or 3-5 years of experience in business customer support
• Great attention to detail
• Clear verbal and written communication skills
• Analytical and organizational skills
• Good working knowledge of part numbers
• Strong eagerness to learn and a positive attitude
• Initiative and problem solving skills
• Computer literacy with common computer programs such as MS-Word, MS-Excel, and MS-Outlook

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Provide customers with quality quotations for parts, accurate stock availability, timely order confirmations, and complete shipping information.
• Research, analyze, and prepare incoming orders, verifying that orders include correct part numbers, descriptions, addresses, payment terms, and prices.
• Provide customers with prompt and thorough responses and follow-up in all situations, especially machine down occurrences.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal customers and colleagues.
• Work in a team environment to maintain overall company profitability and control costs.
• Regularly review orders, check delivery, and avert delays.
• Communicate with engineering, technical support, purchasing, European counterparts, etc. to define specifications per customers’ requests.
• Coordinate with field service team and European counterparts to ensure parts availability prior to scheduled onsite visits.
• Work towards attaining parts sales goals as required in yearly forecast.
• Work toward attaining forecasted gross profits on yearly parts sales.
• Maintain awareness of new and existing machines within territory to ensure recommended spare parts and maintenance quotes are provided to customers.

Benefits

• Modern work environment with open culture towards improvements and new ideas
• Global operating company with a wide customer basis and a growing business
• International cooperation within group-expert network to implement corporate wide concept
• Working in a team who is focusing on meeting or exceeding customer requirements
• Attractive compensation package including health insurance and 402k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree