Customer Service Parts Specialist

MPD INC • Chanute, KS

9d • Onsite

About The Position

Delivering Excellence at Every Turn Customer Service Parts Specialist | Kustom Signals, Inc. Are you someone who thrives in a fast-paced, service-driven environment? Do you pride yourself on being the reliable, friendly voice customers can count on? At Kustom Signals, we’ve been a trusted technology partner for law enforcement agencies for over 60 years—and we’re looking for a Customer Service Parts Specialist who’s ready to be part of that legacy. We believe that quality matters at every touchpoint. That’s why we’re searching for a highly organized, communicative, and detail-oriented professional who can help uphold our reputation for outstanding service. As part of our Customer Service team, you’ll play a critical role in supporting both internal and external customers by managing parts orders, solving problems, and ensuring every interaction reflects the excellence Kustom is known for. This is more than a customer service role—it’s an opportunity to join a mission-driven company where your work directly supports those who serve and protect our communities.

Requirements

• High school diploma required
• Minimum 2 years of clerical or customer service experience preferred
• Exceptional communication skills—both written and verbal
• Strong organizational skills and a sharp eye for detail
• Ability to handle pressure and juggle multiple priorities
• Quick learner with a willingness to grow and take on new responsibilities
• Solid proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Comfort with data entry and the ability to learn KSI-specific software
• Confident phone presence and a customer-first mindset
• Strong interpersonal skills and a collaborative spirit
• Basic math and technical aptitude for interpreting parts and pricing
• Ability to lift up to 40 lbs and work in a quiet, climate-controlled environment

Nice To Haves

• associate degree preferred

Responsibilities

• Provide expert support to customers and colleagues with parts-related inquiries
• Accurately quote, process, and track customer parts orders
• Handle calls and emails with a professional, positive attitude
• Create purchase orders and manage inventory to fulfill customer needs
• Process credit card payments and maintain financial accuracy
• Maintain detailed and organized reports and documentation
• Ensure quality control of outgoing parts shipments
• Read and interpret parts and assembly drawings to provide informed service
• Collaborate with your team to continuously improve service processes

Benefits

• Company-sponsored life and short-term disability insurance
• Comprehensive health, dental, and vision insurance
• Health Savings Account when paired with a high-deductible medical plan
• 401k retirement savings plan with an employer match of up to 4%
• 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements
• Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays
• Tuition reimbursement for pre-approved courses
• Climate-controlled work environment
• Consistent weekday schedules provide an exceptional work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED