Customer Service Outfitter

Bass Pro Shops•Saginaw, MI

21h•Onsite

About The Position

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. This role supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. The associate will greet all customers as they enter the store in a friendly and outgoing manner, handle customer's merchandise returns, complete refund/exchange paperwork, and sort returns by category and return to the proper area. They will also sell appropriate Hunting and Fishing Licenses, handle and administer all incentive and reward programs, remain product knowledgeable, and be aware of advertised sales. The associate is responsible for keeping their work area clean, neat, and well-stocked with supplies, and for following all Company Policies and Procedures. A key part of the role is to provide a legendary experience for every customer, every time by assisting customers in making buying decisions through identifying and evaluating customer needs, making product recommendations, and promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up. Other duties as assigned.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change to customers.
Ability to communicate in a friendly and professional manner to our customers and other associates.
Ability to establish and maintain effective working relationships with Management, coworkers and customers.
Ability to operate computerized Point of Sale register system.
Constantly stand and/or walk during shift.
Constantly communicate with others to exchange information.
Constantly repeat motions that may include the wrists, hands and/or fingers.
Occasionally ascend or descend ladders, stairs, ramps, etc.
Occasionally work in low or high temperatures.
Occasionally work in noisy environments.
Constantly lifting and moving objects up to 20 pounds.
Occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Responsibilities

Greets all customers as they enter the store in a friendly and outgoing manner.
Handles customer's merchandise returns; complete refund / exchange paperwork.
Sorts returns by category and return to proper area.
Sells appropriate Hunting and Fishing Licenses.
Handles and administers all incentive and reward programs.
Remains product knowledgeable.
Remains aware of advertised sales.
Keeps work area clean, neat and well stocked with supplies.
Follows all Company Policies and Procedures.
Assists customers in making buying decisions by identifying and evaluating customers' needs.
Makes product recommendations based off this analysis.
Promotes programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
Secures all firearms brought into the store with trigger locks.
Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.