Part Time - Customer Service Outfitter

Bass Pro Shops • Grand Junction, CO

11d • $16 - $19 • Onsite

About The Position

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. This role also involves securing firearms with trigger locks, checking in vendor representatives, and supporting a strong commitment to world-class customer service to ensure a pleasant and productive shopping experience. The associate will handle customer merchandise returns, process refunds/exchanges, sort returns, and sell hunting and fishing licenses. Additionally, they will administer incentive and reward programs, remain product knowledgeable, stay aware of advertised sales, and keep their work area clean and stocked. The position requires providing a legendary experience for every customer by assisting them in making buying decisions through identifying needs, making product recommendations, and promoting programs like CLUB Membership, VOC, and In-Store Pick-up. All other duties as assigned.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change to customers.
• Ability to communicate in a friendly and professional manner to our customers and other associates.
• Ability to establish and maintain effective working relationships with Management, coworkers and customers.
• Ability to operate computerized Point of Sale register system.
• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands and/or fingers.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
• Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
• Greet all customers as they enter the store in a friendly and outgoing manner.
• Handle customer's merchandise returns; complete refund / exchange paperwork.
• Sort returns by category and return to proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer all incentive and reward programs.
• Remain product knowledgeable.
• Remain aware of advertised sales.
• Keep work area clean, neat and well stocked with supplies.
• Follow all Company Policies and Procedures.
• Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED