Customer Service/Order Processing Agent

Panos Brands • Santa Barbara, CA

2d • $26 - $28 • Onsite

About The Position

Santa Barbara Smokehouse (SBS) is a leading food manufacturing company known for high-quality, traditional smoked salmon. We are committed to maintaining a safe, compliant, and team-focused work environment where employees can thrive and contribute to operational excellence. Bilingual English/Spanish preferred. This job is onsite Monday-Friday each week. This role is responsible for accurately entering customer orders into our ERP system, ensuring timely processing and exceptional service throughout the order cycle. The ideal candidate will have strong data entry skills, excellent communication, and a customer-first mindset.

Requirements

• High school diploma or equivalent; an associate's degree is a plus.
• 1–2 years of experience in customer service, order processing, or data entry preferred.
• Experience working with ERP systems (e.g., NetSuite, SAP, Oracle, etc.) is a strong plus.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (especially Access and Outlook).
• Ability to multitask and work efficiently in a fast-paced environment.
• A positive attitude and a commitment to providing excellent customer service.
• Must have intermediate math skills.

Nice To Haves

• Bilingual English/Spanish preferred
• An associate's degree is a plus.
• Experience working with ERP systems (e.g., NetSuite, SAP, Oracle, etc.) is a strong plus.

Responsibilities

• Accurately enter and process customer orders into the ERP system.
• Review purchase orders for accuracy, completeness, and pricing.
• Confirm order details with customers as needed, via phone or email, while providing excellent customer service (strong communication and follow-up skills are essential).
• Monitor open orders and follow up on any issues or delays.
• Convert cases into units using the formula given.
• Communicate with internal departments (sales, warehouse, shipping) to ensure order fulfillment.
• Handle basic customer inquiries related to orders, shipments, and product availability.
• Maintain organized records of orders and customer correspondence.
• Comfortable upselling, cold calling potential customers, and completing the daily customer call list to increase the company’s growth.
• Support the customer service team with administrative tasks as needed.

Benefits

• Competitive hourly wage based on experience. (Starting pay $26-$28/hour based on experience).
• Paid time off and holidays
• Opportunities for growth
• Competitive health benefits, including dental, vision, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED