Customer Service/Order Entry Position

Walkenhorst's • Spanish Springs, NV

11d • Onsite

About The Position

For over 25 years, Walkenhorst's has made it possible to send packages to inmates incarcerated in correctional facilities. We serve inmates and their families and friends across the nation. We are committed to quality service, selection, and complete satisfaction. We are family-owned, and operated. Summary of major responsibilities . Answering incoming customer phone calls Processing orders over the phone and by mail Data entry.

Requirements

• Organizational skills
• Basic computer skills
• Excellent customer service
• Strong verbal communication skills along with active listening

Responsibilities

• Respond to the needs of customers and provide personalized service
• Manage & update customer databases
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Manage large amounts of inbound calls in a timely manner
• Office-related duties such as making copies and scanning documents

Benefits

• Health Insurance
• Paid Holidays
• Paid Time Off
• 401K
• Free Snacks & Products
• Monthly Incentive Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed