Order Entry Service Representative

Teledyne Technologies • Chestnut Ridge, NY

2d

About The Position

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Our Chestnut Ridge, NY location is looking for an Order Entry Service Representative who is a self-motivated and detail-oriented individual. This role ensures the proper booking of orders within our international distribution channel, along with ensuring legal compliance is followed in the areas of export administration, and control within government rules and regulations, including appropriate licensing for shipments for sales orders worldwide. Essential Duties and Responsibilities This person will work with both internal and external customers on the following tasks:

Requirements

• College degree or equivalent
• Similar work/business experience (customer service, export compliance)
• Proficiency with e-mail along with excellent Excel and Word skills
• Experience reading and understanding POs and contracts
• Basic understanding of accounting principles
• Be detail-oriented
• Ability to be flexible, and work in a constantly changing and dynamic environment
• Ability to multi-task activities, set priorities, and achieve deadlines is key to successful performance
• Experience shipping to foreign countries
• Knowledge of INCO (International Trade) terms
• Knowledge of export license requirements, and harmonized tariff codes

Nice To Haves

• Understanding of Letter of Credits, Return Authorizations, and ISO requirements
• Knowledge of shipping terminology including BOL and AWB.

Responsibilities

• Entering orders into an ERP booking system
• Proofs all orders for accuracy & release by the end of each business day
• Print & e-mail sales order acknowledgments to customers and the appropriate sales engineer
• Resolving order discrepancies
• Prepares formal quotations & or proposals as requested by sales engineers & customers
• Enters and tracks quotations within the salesforce database
• Engaging in heavy customer contact via email
• Ensures all proper paperwork is filed in each order folder; ex: packing list, invoice , forwarder instruction, etc.
• Ensure process and proper documentation completed to comply with our audit regulations
• Maintain excellent customer service to internal customers via email.
• Periodically update required spreadsheets.
• Checks multiple customer portals along with the customer support box for new purchase orders throughout the day
• Answers inbound calls on published sales phone line and assist or route customers to the appropriate salesman or department
• Communicate and interface with other departments to expedite shipments and resolve customer issues.
• Resolve customer complaints and/or issues in a proactive and timely manner, raising critical issues to management when necessary
• Review export documentation for accuracy and compliance
• Engage with carrier/forwarder for shipment scheduling and follow up
• Review customer and ensure we comply to US government rules and regulations; check against denied party list

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level