Customer Service Rep(08508) - 2272 Michelson Dr.

Domino's Franchise•Irvine, CA

23h•Onsite

About The Position

As one of our customer service operators, you are our connection with our customers. Therefore, we need you to be an enthusiastic person with excellent people skills so that you can take care of our customers and ensure they enjoy the service they receive from us. Our customers are our top priority and as such you will be a vital part of the team here. We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Requirements

All applicants must be able to pass a pre-employment criminal background check.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations
Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Nice To Haves

Experience working in a pizza franchise environment is highly desirable

Responsibilities

Answering the telephone politely and in a positive way
Taking customer orders in person and via the telephone
Ensuring customers receive exactly the order they require by offering side-orders and informing them about current store offers
Deal with customer service issues efficiently to ensure customer satisfaction
Aid in other duties through the store when required (e.g. cooking/cleaning)
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.