Full-Time Customer Service Operations Specialist

Kimberton Whole Foods, Inc. • East Pikeland Township, PA

5d • $55,000 - $65,000 • Hybrid

About The Position

Kimberton Whole Foods is seeking a career-minded Customer Service Operations Specialist to support operations and lead cashier teams across its seven locations. This role is crucial for ensuring smooth customer service operations and fostering a culture of service, hustle, and continuous improvement.

Requirements

• Experience leading customer service teams in a fast-paced, retail environment.
• Willingness to travel between seven locations to support operations in the stores.
• Flexible availability, recognizes that workday hours may vary depending on operational needs.
• Full Sense Range (vision, hearing and sense of smell) – The ability to read product labels, distinguish color and smell for quality control as well as the ability to communicate with vendors, contractors, customers, and co-workers.
• Lifting, Gripping and Carrying Objects – Up to 50-75 pounds frequently, including boxes, cans, tools and other products.
• Bending, Stooping, Squatting, Crouching and Kneeling – Stoop and maneuver to pick up items at varying levels.
• Walking - Short distances to bring items from miscellaneous areas.
• Standing - Prolonged standing.
• Work Environment - Movement based with the majority of time being in motion (walking/standing) rather than sedentary (sitting).
• Climate - Ability to work in cold environments (cooler, freezer, back stock area) and handle cold products for extended periods of time on a regular basis.

Nice To Haves

• A successful leader with experience in customer service and retail operations.
• Skilled in team development, training, and performance coaching.
• Comfortable navigating fast-paced environments and shifting priorities.
• Tech-savvy with POS systems and operational workflows.
• Passionate about creating a seamless customer experience.

Responsibilities

• Be the go-to expert for Customer Service operations across seven KWF stores.
• Train and mentor Customer Service Department Heads and cashier teams.
• Step in to support store teams and fill shifts when needed.
• Lead recurring team meetings and drive operational goals.
• Collaborate with HR to ensure service training is active and effective.
• Maintain POS systems, hot keys, and transaction accuracy.
• Provide feedback to Category Managers on product and system issues.
• Foster a culture of service, hustle, and continuous improvement.

Benefits

• Extensive Medical Coverage
• Vision Plan
• Dental Plan
• 25% off Storewide Discount
• Employer Paid Short-Term Disability
• Employer Paid Long-Term Disability
• Employer Paid Life Insurance
• Employer Paid AD&D
• Voluntary Life Insurance
• Employee Assistance Program
• Flexible Spending Account - Healthcare & Dependent Care
• 401K with matching 3% after one year and at least 1000 hours worked
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed