Customer Service Operations Lead - Last Mile Delivery
About The Position
We are immediately hiring a Customer Service Operations Lead, in Lockbourne, OH, to support our Final Mile operations. Apply here today to speak with a Recruiter about the position and perks of jumpstarting your career with Ryder. Pay: $22.50/hr Pay Type: Full-Time/Paid Weekly Shift: 5:30am-2:00pm Schedule: Monday-Friday Experience in dispatching, transportation, driver support, and/or home delivery is preferred. You'll play a key role in supporting our Final Mile operations. The Customer Service Operations Lead is responsible for assisting the management staff with leading and supporting the clerical staff. They will assist management by supporting and overseeing office and warehouse functions as it relates to: billing, dispatching, client request and relationships, and customer escalations.
Requirements
- H.S. diploma/GED required
- Three (3) years or more Customer Service experience required
- Strong verbal and written communication skills
- Ability to simultaneously handle multiple priorities
Nice To Haves
- Experience in dispatching, transportation, driver support, and/or home delivery is preferred
Responsibilities
- Accurate data logging, billing, maintaining records
- Providing real time route support for drivers
- Providing support to retail client and end user customers
- Supporting load out, inventory tracking, and escalating customer service inquiries
- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
- Monitor calls and be prepared to de-escalate calls.
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain a current procedure book for the customer service jobs and functions
- Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
- Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
- Compile statistical information from manifest data and prepares related reports.
- Help lead the execution of daily dispatch to include the planning, delivery, monitoring of assigned loads, drivers, and equipment in tandem with the customer's requirements for production plans, routes and schedules
- Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid
- Paid time off within your first year
- Up to 12 weeks paid maternity leave
- comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
