AAC Customer Srvs Op Agnt

Aloha Air Cargo • Honolulu, HI

7d • Onsite

About The Position

The Customer Service Operations Agent (CSOA) is the liaison between the company and customers, both domestic and international. This role coordinates with U.S. Customs and other governmental agencies and is accountable for charge transactions. The position requires good communication skills, both written and verbal, in English, and recommended typing skills of 25 wpm. This role will interact with customers daily at the cargo counter and warehouse kiosk. Agents in this area should be able to work with a diverse group of customers and personalities, remain calm under pressure and stress, and possess good attention to detail. Comfort working around computers and technology is also necessary. Employees must be trained and meet all requirements to be considered for this position.

Requirements

• Good communication skills, both written and verbal, in English.
• Recommended 25 wpm typing skills.
• Ability to work with a diverse group of customers and personalities.
• Ability to remain calm under pressure and stress.
• Good attention to detail.
• Comfortable working around computers and technology.
• Customer Service training (provided by the company).
• Jetstream training.
• Hazmat awareness, acceptance, handling, documentation & storage training.
• Manifest desk training.
• Load room and/or International flights training.
• DG Awareness training per FAA regulations (4 hours).
• 8-hour training course on recognition, acceptance, handling, documentation, and storage of DG/Hazmat.
• A score of 95% must be received to pass the 8-hour DG/Hazmat training.
• Passing annual recurrent training for DG Handling.

Nice To Haves

• DG Handling Premium qualification.

Responsibilities

• Serve as the liaison between the company and domestic and international customers.
• Coordinate with U.S. Customs and other governmental agencies.
• Be accountable for charge transactions.
• Interact with customers daily at the cargo counter and warehouse kiosk.
• Process DG freight (if qualified for DG Handling Premium).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed