Customer Service Officer (Multiple Positions)
About The Position
Join the Customer Experience and Engagement Branch at Toowoomba Regional Council. This team plays a vital role in keeping the community informed, connected, and supported through customer service, internal comms, media liaison, marketing, and engagement. The role involves being the first point of contact for community members, answering questions, solving problems, and delivering information with clarity and care across phone, email, counter, and digital channels. Positions are available for both full-time and part-time employment across various locations including Toowoomba, Oakey, Goombungee, Highfields, Crows Nest, Clifton, Pittsworth, and Millmerran. Location preference will be discussed with successful applicants.
Requirements
- Passionate about delivering excellent customer experiences
- Clear and confident communicators – written and verbal
- Strong team players with a positive, proactive attitude
- Organised, tech-savvy and thrive in busy environments
- Must be available to complete an initial 6 weeks of full-time training in Toowoomba’s CBD
Nice To Haves
- Previous experience in customer service is highly regarded
Responsibilities
- Answering questions
- Solving problems
- Delivering information with clarity and care across phone, email, counter and digital channels
Benefits
- Professional development pathways and training
- Salary sacrificing opportunities to grow your super
- Corporate discounts on selected private health insurance
- Active staff social club – TRC Employees’ Association
- Fitness Passport – discounted access to local gyms and leisure centres
- Employee Assistance Program – 24/7 support for you and your family
- A strong focus on safety and wellbeing – Home safe every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
