Customer Service Officer

Department of Communities and Justice•Ashfield, NSW

1d•A$78,000 - A$84,799•Onsite

About The Position

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC. As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone. You will have a strong customer service background, attention to detail and a high level of organisational skills.

Requirements

Customer service experience both in person and over the phone.
Ability to organise work and prioritise workload in a busy work environment.
A positive attitude and ability to work independently and collaboratively.
Proficient in Word, Outlook and Excel.
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Responsibilities

Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.