Customer Service Officer – Claims

Capricorn • Perth, WA

11d • Hybrid

About The Position

Capricorn is seeking a customer-focused professional to play a key role in supporting their Claims team. In this position, the individual will be the first point of contact for incoming calls, ensuring inquiries are directed accurately and efficiently, while also assisting with claims administration tasks. The contribution will help deliver a positive experience for customers and support the smooth day-to-day operation of the claims process.

Requirements

• Intermediate skills across the Microsoft Office suite
• Clear, professional and confident communication skills
• A strong ability to empathise and respond appropriately to customer needs
• A proactive mindset, with a willingness to take ownership and responsibility
• Previous experience in a customer service focused role

Responsibilities

• Answer and direct incoming telephone calls to the appropriate Claims team members in a timely and professional manner
• Provide a high standard of customer service to internal and external stakeholders
• Complete claims administration tasks accurately and efficiently, as directed
• Take ownership of responsibilities, ensuring follow-through and attention to detail in all tasks

Benefits

• Work flexibility – Hybrid (2 days working from home)
• Development Opportunities – training opportunities and development
• Paid parental leave – for both parents
• Social events – virtual and face-to-face events
• Reward and recognition program
• Wellness program
• Additional leave purchase
• Free gym membership near the office
• Discounted private health benefits
• All-inclusive working from home kits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees