Customer Service/Office Manager
About The Position
RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service/ Office Manager for our Charlotte, NC rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. What you'll do: • Manage the coordination between the Office personnel and the Operators • Train new/existing staff on RSI/Trinity/Customer procedures and processes • Interact with customers, railroad crews, and visitors • May also assist in CSR duties below as needed • Customer Service, intake of BOLs, and commodities being delivered or transferred • Fulfill daily workload and tasks delegated by manager/cross-train as necessary • Enforces safety policies and procedures with other employees and visitors to the facility • Updating and maintaining customer databases • Monitoring and ordering customer inventory • Maintaining filing systems • Maintain and communicate customer inventory information • Compiling records of office duties and activities • Handling inquiries and incoming customer work order requests • Reviewing files and records to answer customer requests for information • Checking and distributing documents and correspondence • Photocopying, scanning, faxing, and sending emails • Organizing and scheduling customer work orders • Answer phone calls for the facility • Utilize an inventory tracking system
Requirements
- Bachelor’s or equivalent preferred
- 5 years of relevant experience (Truck dispatching, Customer service in logistics)
- Valid Driver License
- Previous experience in Supervising other employees
- Ability to understand and follow operating procedures and policies
- Proficient computer skills with SAP, Excel, Microsoft Word, and Outlook
- Dedicated to serving clients by focusing efforts on listening and responding effectively to customer questions, resolving and evaluating problems to their satisfaction.
- Ability to develop and maintain relationships with others and adapt to a situation appropriately.
- Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
- Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
Nice To Haves
- Prior Railyard experience preferred
Responsibilities
- Manage the coordination between the Office personnel and the Operators
- Train new/existing staff on RSI/Trinity/Customer procedures and processes
- Interact with customers, railroad crews, and visitors
- Customer Service, intake of BOLs, and commodities being delivered or transferred
- Fulfill daily workload and tasks delegated by manager/cross-train as necessary
- Enforces safety policies and procedures with other employees and visitors to the facility
- Updating and maintaining customer databases
- Monitoring and ordering customer inventory
- Maintaining filing systems
- Maintain and communicate customer inventory information
- Compiling records of office duties and activities
- Handling inquiries and incoming customer work order requests
- Reviewing files and records to answer customer requests for information
- Checking and distributing documents and correspondence
- Photocopying, scanning, faxing, and sending emails
- Organizing and scheduling customer work orders
- Answer phone calls for the facility
- Utilize an inventory tracking system
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
