Customer Service & Office Associate

Jack Link's Protein Snacks•Centerville, TN

About The Position

This full time position is responsible for the successful operations of the customer service department and general office duties. They will work closely with the management team to address customer service tasks and issues as well as maintain seamless flow between the front office and production. The team member will be the front-line representation of the company both in-person and online. Note that this facility cross-trains all employees and team members may be required to fulfill tasks outside of their formal job description. These tasks include but are not limited to: Sanitation: cleaning of machinery, dishes and facility Production: handling of raw products such as loading and unloading, hanging, racking Packaging: handling of finished products such as loading and unloading, slicing, cutting, filling bags

Requirements

High school diploma required, advanced education a plus
3+ years experience in customer service arena
High level computer skills: MS Word, Excel, Outlook, PowerPoint & Publisher, internet research and operation
Excellent verbal and written communication skills
Ability to multitask
History of demonstrated professionalism in a business environment
Flexibility with tasks and responsibilities
Ability to sit or stand for 4-6 hours and lift up to 40lbs

Responsibilities

Answering 2-line phones
Assisting visitors to the facility and ensuring adherence to plant policies
Responding to customer inquiries via phone, email and online platforms
Researching required information needed to address customer service inquiries
Performing online tasks to maintain brand integrity i.e. customer reviews, posts etc.
Fielding and processing wholesale orders
Data entry as needed
Assist the management team as needed in office operations including:
Phone calls
Vendor follow-up
Customer communications
Ordering
Document creation