Customer Service Monitoring Representative

ADT•West Henrietta, NY

12d•Hybrid

About The Position

At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.

Requirements

High school diploma or equivalent required
Minimum of six (6) months of customer service experience required
Ability to be licensed in multiple states
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Designated place to work from home.
High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
At least 25mbps to of internet to download and 15mbps to upload.

Responsibilities

Monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties.
This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.