Customer Service Specialist & Medical Record Specialist
Concierge Home Care•Sarasota, Sarasota, FL, US, FL
•$19 - $22•Onsite
About The Position
Concierge Home Care is seeking a Customer Service & Medical Records Specialist to provide front-office customer service while supporting the processing and organization of medical records. This role involves answering calls, providing administrative support, processing medical records requests in partnership with the Compliance Department, organizing and preparing medical records, maintaining accurate records, and handling confidential health information appropriately.
Requirements
- Some college
- Previous medical records or healthcare administrative experience
- Strong understanding of confidentiality and handling sensitive patient information
- Strong Microsoft Excel skills
- Strong Adobe Acrobat/PDF skills
- Excellent attention to detail
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Professional, dependable, and team-oriented
Nice To Haves
- Experience with Medical records
- Experience with Health Information Management (HIM)
- Experience with Release of Information (ROI)
- Experience with Healthcare compliance
- Experience with HIPAA/privacy requirements
- Experience with Legal or regulatory requirements related to medical records
- Experience with EMR/EHR systems
- Previous experience working with a Home health agency
- Previous experience working with a Hospital
- Previous experience working with a Physician practice
- Previous experience working with a Healthcare compliance department
- Previous experience working with a Medical records/HIM department
Responsibilities
- Answer and direct incoming phone calls
- Provide professional and courteous customer service
- Greet and assist visitors
- Receive, sort, and distribute incoming mail
- Sign for and distribute packages
- Provide general clerical and administrative support
- Maintain an organized office environment
- Assist with additional administrative projects as needed
- Process medical records requests in coordination with the Compliance Department
- Locate and gather requested medical documentation
- Review records for completeness and organization
- Organize, combine, separate, reorder, and prepare PDF documents using Adobe Acrobat
- Maintain accurate medical records request logs and tracking spreadsheets
- Coordinate with internal departments to obtain required documentation
- Maintain confidentiality of patient information and protected health information
- Follow company policies and procedures related to medical records, privacy, and compliance
- Escalate questions or requests requiring Compliance review
- Maintain accurate electronic and physical records
Benefits
- Three weeks of PTO, increasing to four weeks after five years
- Quarterly bonus opportunities based on individual and team performance
- 401(k) options
- Health, dental, vision, and HSA options
- Employee Assistance Program (EAP)
- Employee referral bonuses
- Mileage reimbursement or company vehicle, where applicable
- Career advancement opportunities
- Structured onboarding and formal training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
