Customer Service Manager

Sky Real estate Professionals • Houston, TX

179d

About The Position

Join Sky Real Estate Professionals, a leading name in the real estate sector, as our Customer Service Manager, where your expertise will be pivotal in enhancing client satisfaction and driving service excellence. At Sky Real Estate Professionals, we pride ourselves on our commitment to providing unparalleled service, ensuring that every client experience is exceptional. As a Customer Service Manager, you will lead a dedicated team, implement strategic initiatives, and oversee daily operations to ensure high-quality service delivery. Your role will involve developing customer service policies, resolving escalated issues, and fostering a culture of continuous improvement. With a focus on innovation and client care, you will have the opportunity to shape the future of customer interactions, making a tangible impact on our success. If you possess strong leadership abilities and a passion for exceeding client expectations, we invite you to contribute to our dynamic team at Sky Real Estate Professionals.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
• Exceptional communication and interpersonal skills to effectively lead a team and interact with clients.
• Proven ability to develop and implement strategies that enhance customer satisfaction.
• Strong analytical skills with the capacity to assess customer service metrics and implement necessary improvements.

Responsibilities

• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Oversee and manage the customer service team, providing guidance, training, and support to ensure high-quality service delivery.
• Handle and resolve complex customer inquiries and complaints in a timely and professional manner.
• Analyze customer service metrics and feedback to identify areas for improvement and implement necessary changes.
• Collaborate with other departments to ensure seamless communication and service delivery across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager