Customer Service Manager
BestPack•Ontario, CA
8d
About The Position
We are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. This role focuses on team leadership, process optimization, and delivering outstanding service quality.
Requirements
- 3+ years of experience in customer service leadership or operations management.
- Strong problem-solving and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in analyzing performance data and implementing process improvements.
- Ability to work flexible hours, including occasional evenings and weekends.
Responsibilities
- Manage daily operations of the customer service team, ensuring timely and accurate order processing.
- Monitor and improve workflow efficiency, service metrics, and customer satisfaction.
- Resolve escalated customer issues and implement solutions to prevent recurrence.
- Lead team meetings, assign tasks, and maintain coverage for all shifts.
- Oversee training programs and maintain cross-training for all team members.
- Collaborate with inventory, logistics, and other departments to meet delivery commitments.
- Prepare reports on performance metrics and present improvement plans to senior management.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
