Customer Service Manager

Pick n Pay • Oxford Charter Township, MI

5d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community. At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value. Our Mission We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop Our Values Our values are deeply embedded in our culture and guide our actions: Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success. Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding. Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement. Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box. Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions. Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities. Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions. Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business. Why Pick n Pay? At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.

Requirements

• Matric / Grade 12
• Must have a valid Driver’s license code 08
• 12 – 18 months face-to-face customer service experience (preferred)
• Must be successful in at least 2 competency-based interviews
• Must be flexible and willing to be transferred between stores
• High energy levels
• High attention to detail
• Ability to think on your feet when resolving problems
• Customer service centric
• Demonstrate sense of urgency
• Professional behaviour
• Analytical skills
• Good communication skills
• Good interpersonal skills

Responsibilities

• Manage Customer Service
• Ensure Store Standards are upheld and all SOP's are adhered to
• Ensure effective communication with all internal and external stakeholders
• Conduct on-the-job training and coaching for new and current store employees
• Facilitate Social Responsibility activities
• Compile relevant reports and ensure effective record keeping
• Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED