Customer Service Manager
About The Position
The Floor Manager at Habitat for Humanity ReStore plays a vital role in leading the day-to-day operations of the sales floor. This position is responsible for supervising volunteers, ensuring excellent customer service, maintaining a clean and organized retail environment, and supporting sales and merchandising strategies. Responsible for interacting with customers to ensure their needs are being met and their purchase is maximized. In addition, all floor presentations of products and safety are to be ensured with regular and documented "walkthroughs" of the floor. The Floor Manager helps drive revenue to fund Habitat's mission of building and repairing safe, affordable housing in our community.
Requirements
- Commitment to the Habitat for Humanity concept, core values, principles, and covenant, as well as willingness to work on a collaborative team.
- 2+ years of retail, warehouse, or store floor leadership experience preferred.
- Strong interpersonal and communication skills.
- Ability to lead and motivate volunteers with diverse backgrounds.
- Basic computer skills and familiarity with POS systems.
- Ability to lift up to 50 lbs, stand for extended periods, and work in a fast-paced retail/warehouse environment.
Nice To Haves
- Some knowledge of building materials, tools, or construction is a plus.
Responsibilities
- Supervise and provide direction to floor staff and volunteers during daily operations.
- Train new staff and volunteers on safety, procedures, and customer service expectations.
- Foster a positive, mission-driven team culture focused on accountability and collaboration.
- Track inventory levels for purchased products, forecast demand, and ensure merchandise is stocked on the shelves at all times.
- For donated inventory, manage placing of inventory to accommodate constant influx of donations and present them well.
- Give feedback to the team on what donated categories are selling, not selling, under or over-stocked, etc.
- Ensure employees and volunteers follow company policies, such as health and safety, dress code, and other matters
- Maintain a positive work environment and ensure staff and volunteers perform effectively
- This position will be required to back up other positions as necessary including cashier and receiving among others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
